Xiaomi Hiring-2022

By
Shubhransu Samal
-

Xiaomi Hiring-2022 B.Com, M.Com, BBA, MBA

Overview:

Xiaomi is hiring for an experienced Field Service Manager at their Rajkot location to Lead the team of service engineers, spare part executive and customer care officers in the authorized service center.

Xiaomi Hiring-2022

The complete details of this job are as follows:

Qualifications for this Job:

  • Bachelor degree or above
  • Proficiency in listening, speaking, reading, and writing, English can be used as a working language
  • 5 + years of relevant working experience in mobile phone field service
  • Familiar with India mobile phone after-sales business

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What will You be Doing:

  • Ensure that high standards are set and maintained in relation to customer services
  • Identify quality-related issues and report them immediately to management
  • Adherence of process notes and service policy laid by Xiaomi
  • Responsible for Profit & Loss of the ASC business in the respective location
  • Put in place and maintain effective quality control measures for repairs carried out at ASC so that quality is consistently achieved in a cost-efficient way
  • Handling Customer escalations and legal cases
  • Responsible for cleanliness, infrastructure issue and hygiene of the service center
  • Identify key risks at the service center and monitor effective controls for the management of those risks

How to apply

Click here to visit official website

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